What trains does SAR operate?

SAR operates CAF manufactured day trains comprising 2 locomotives and 9 passenger coaches.  Our trains are capable of reaching speeds of 200 km/h and include family sections, prayer areas and a restaurant car.
Each day train comprises 444 seats, including 120 in Business Class, 322 in Economy Class and 2 wheelchair spaces.
 

How do I reach SAR stations?

You can view the station location maps available on www.sar.com.sa or on the SAR mobile app.

What facilities are available at stations?

A range of customer facilities are available at SAR stations for your comfort.  For full details of the facilities at each station, please visit www.sar.com.sa 

Are there car rental services available at the stations?

Yes, you can rent a car from all SAR stations. Taxis are also available outside the station.

How can I reserve a ticket?

Bookings can be made using the SAR mobile app, online at www.sar.com.sa or in person at any SAR station.  Reservations can also be made by calling 920000329.

What are the payment options available?

We offer you the flexibility of paying for tickets online using debit card, credit card, Sadad OLP, or Sadad Bills. Tickets can also be purchased from our station ticket offices using debit card, credit card or cash.

Can I go to the station without having a booking?

Yes, if you prefer you can purchase a ticket for travel on SAR services from the ticket office at any SAR station, however our cheapest tickets will always be available online in advance.

How do I receive my ticket after payment?

You’ll receive an email with your ticket confirmation and a SMS notification with your ticket.

Can tickets be amended or refunded?

Tickets can be refunded or updated online, via our mobile app or at any SAR station.  For details of the SAR cancellation and refund policy visit www.sar.com.sa

Can I reserve a seat when I buy a ticket?

Yes, you will select your seat as part of the booking process.

Is my credit card information and personal information safe when booking online?

Yes, we take personal data security seriously and use secure servers to store our data.  When you book using your debit or credit card, your card details are masked in our system and cannot be accessed by our Customer Service or Station staff.

How can I check the fares and train timetable?

Ticket prices and timetable information for SAR trains are available on www.sar.com.sa or on the mobile app.

What checked-in baggage allowance is permitted?

Business Class customers can check-in 1 piece of luggage (up to 80cm long) weighing 32kg (70lbs) maximum.

Economy Class customers can check-in 1 piece of luggage (up to 80cm long) weighing 25kg (55lbs) maximum.
 

Can I send small non-commercial parcels on the train?

For safety and security reasons, SAR does not accept any personal shipments not accompanying a customer.

What hand baggage allowance is permitted?

Business Class customers can take 1 piece of luggage (maximum size 55cm x 40cm x 25cm), plus a handbag, laptop or briefcase on-board the train.

Economy Class customers can take 1 piece of luggage (maximum size 55cm x 40cm x 25cm) on-board the train.
 

When does SAR’s baggage check-in desks open/close?

SAR’s baggage check-in desks open 90 minutes prior and close 20 minutes before the stated departure time.  It is recommended that all ticket holders should arrive at the station at least one hour in advance.  Boarding gates will close 5 minutes before the stated departure time.

Can I check in larger baggage such as sports equipment?

Sorry, we are unable to accept large/out size baggage.

Can I pack valuables in my checked-in baggage?

SAR does not accept responsibility for the secure carriage of any valuable items; therefore we recommend that you pack all valuables in your hand baggage.

What documents do I need when travelling?

All customers must carry their Saudi ID/Iqama or passport with them whilst travelling.
 

What if I am late to the board gate?

If you are late to the boarding gate, your booking will be cancelled and no refund due.
 

My baggage is delayed or missing. What should I do?

If you have lost something on one of our trains or at one of our stations, we will do our best to reunite you with your property.
Please contact any member of staff onboard the train or at the station, as soon as you realise you have left something providing a clear description of the item that is missing, along with your full name, contact details and the service you were travelling on.

Any property found on a train is handed in and kept at the station where the service terminates. Items may take up to 24 hours to reach our lost property offices if found.

We’ll always do what we can to find any lost items on our trains and at stations; however we are not liable for lost or stolen luggage.
 

What options will I be offered if my SAR train is cancelled?

In the unfortunate event of a train cancellation you will be offered the following options:
1) Move to an alternative train or date.
2) If no suitable train or date is available, you may cancel your booking and a full refund will be provided.
 

Can my child travel with SAR without an adult?

Sorry, we are unable to accept unaccompanied children under 12 years old on SAR.
Minors can however travel with SAR if a nominated person 18 years old or above accompanies them and takes responsibility for them as their parent, legal guardian or companion.
 

Do I have to book a seat for my infant?

If you are travelling with an infant under 2 years old, they will not receive a seat reservation.
Infants may use a seat, if it’s not occupied by a fare-paying customer.  Alternatively you can buy a child ticket for your infant and reserve a seat for their journey.

 

How do I make arrangements for special assistance?

You do not have to pre-book assistance to use SAR services; however as wheelchair spaces are limited to two per day train, we strongly advise you to book in advance online to avoid disappointment.
If you would like assistance, please inform any member of staff upon arrival at the station.
 

Can SAR provide me with a wheelchair at the station?

Yes, all our stations have a ready supply of wheelchairs for customers requiring mobility assistance.
 

Can my pet travel with SAR?

No pets are permitted to travel with SAR.
 

Can I take a baby stroller on board?

Yes, baby strollers are permitted to be taken on board SAR trains.  Please ensure your baby stroller is folded down during the journey and stored in a luggage rack.
 

What if I miss my train?

If you don’t arrive in time for your train, your booking will be cancelled and no refund due.

Can I use my own wheelchair?

Yes, disabled customers in wheelchairs can travel in the comfort of their own wheelchair, or alternatively larger electric/battery powered wheelchairs can be checked-in and you will be assisted into one of the wheelchairs provided by SAR. 
 

Do children pay full fare ?

No, children aged 2 to 15 years travelling in Economy pay half fare, and 1/3 off in Business Class. Infants under 2 can travel for free with SAR, but they will not receive a seat reservation.