Whether you have a question, or just want to give us some feedback, we’re waiting to hear from you.


We’re always here to help and, if you can’t find the answer in our Frequently Asked Questions, here’s how to get in touch.  
Email us
If it’s not urgent, you can email us using at customerservices@sar.com.sa

We’ll get back to you as soon as possible within a period not exceeding 15 days.  If we need more time to investigate a complaint of check information, we’ll let you know within five working days.
Social media
If you’re travelling soon and need help straightaway, tweet us @SARSaudiRailway, or send a WhatsApp to 0533104455.
Call us
Or if you’d prefer to speak to someone in person, our Customer Support Team will be more than happy to help you with whatever you need.  Call us on  920000329 , the team are available every day 8am - 8pm, including weekends. 


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