If you have lost something on one of our trains or at one of our stations, we will do our best to reunite you with your property.



Please contact the nearest station or the SAR Customer Support Team on 920000329, as soon as you realize you have left something providing a clear description of the item that is missing.  Our staff will assist you to complete a lost property form, enabling us to check the lost property records to see if your item has been found.
If the item has been found it will be dispatched to the nearest station for your collection.  All customers must present either their Saudi National ID, Iqama or Passport and a valid ticket reference number when collecting lost property from our stations.
Please note perishable items will be discarded immediately, and all non-perishable items will be kept for a period of up to 12 months.  If any item of lost property is not claimed within that period, we will donate the item to SAR’s nominated charity.