Baggage allowances refer to the free baggage you are permitted to travel with. This allowance will vary depending on the ticket type you have purchased.
What luggage can you take on SAR trains?
All checked-in luggage must be secure and in good condition. Any damaged baggage can only be transported if liability is accepted by the passenger. No open or unsecure bags will be permitted.
Pushchairs and prams travel for free in addition to your individual luggage allowance, but must be checked-in to our luggage car.
No pushchairs or prams will be permitted to be brought onboard SAR trains due to the limited space available within the luggage racks onboard the train.
Infants under 2 year’s old travel free with SAR, so they will not receive a seat or luggage allowance, and they will need to sit on a grown-up’s lap and fit all of their belongings in their adult’s luggage too.
Medical Personal Devices (MPD's) may be carried onboard the train without prior notification, provided the item is within the hand luggage dimensions.
Customers are strongly advised to carry personal medication within their hand luggage. Any medication that is contained within checked-in luggage will not be accessible during the journey.
The transportation of animals is not permitted.
If any piece of checked-in luggage weighs more than the allocated allowance, customers will be requested to redistribute the contents of the luggage in order for the total weight to fall within the permitted limits.
If the number of pieces of luggage, the size of luggage or the weight of checked-in luggage exceeds the allocated allowance, customers will be requested to pay:
If you have lost something on one of our trains or at one of our stations, we will do our best to reunite you with your property.
Please contact the nearest station or the SAR Customer Support Team on 920000329, as soon as you realize you have left something providing a clear description of the item that is missing. Our staff will assist you to complete a lost property form, enabling us to check the lost property records to see if your item has been found.
If the item has been found it will be dispatched to the nearest station for your collection. All customers must present either their Saudi National ID, Iqama or Passport and a valid ticket reference number when collecting lost property from our stations.
Please note, anything that you do not check-in, and bring with you to our stations or on our trains is your responsibility. If you lose it or it is stolen, we do not provide any compensation.
If your checked-in luggage does not arrive at your destination station, you must contact the nearest member of SAR station staff, who will assist you in completing a lost property form. You will be required to provide a clear description of the item that is missing along with your luggage receipt.
Once your luggage has been located, it will be dispatched to your nearest station for collection. All customers must present either their Saudi National ID, Iqama or Passport and a valid ticket and luggage number when collecting lost checked-in baggage form our stations.
In the unlikely event, that your checked-in luggage cannot be located, SAR will provide compensation as follows:
SAR reserves the right to refuse to carry valuable items.
SAR does not accept responsibility for the secure carriage of any valuable items within your checked-in luggage; therefore we recommend that you pack all valuables in your hand baggage.
If your checked-in luggage is damaged in transit, we will only give you compensation if the damage was caused by the negligence of our staff up to a maximum payment of 500 SR.
If your checked-in luggage arrives damaged at your destination station, you must contact the nearest member of the SAR station staff, who will assist you in completing a damaged luggage form. No compensation claims will be accepted if you have not completed a damaged luggage form before you have left your destination station.
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