Mishandled Baggage
If you have lost something on one of our trains or at one of our stations..
If your checked baggage does not arrive at your destination station...
Once your luggage has been located, it will be dispatched to your nearest station for collection...
In the unlikely event that your checked baggage cannot be located...
- Checked baggage for which no valuables have been declared...
- Checked baggage for which valuables have been declared and approved...
No compensation claims will be accepted if you have not completed...
SAR reserves the right to refuse to carry valuable items...
Please contact the SAR Customer Support Team on 8001262000...
If the item has been found it will be dispatched to the nearest station...
Please note, anything that you do not check-in, and bring...
We do not accept responsibility for the secure carriage...
If your checked baggage is damaged, we will only give you compensation...
If your luggage arrives damaged at your destination station...