Privacy Statement

We are responsible for the processing of any personal information you provide to this Web site. We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain about you. Information you provide or that is obtained by us will be used by us to enable us to review, develop and improve the services which we offer.

Why Do We Need Your Personal Information?

When you use services provided on this web site you will be asked to provide certain information such as your name, contact details, and other details. We will store this information and hold it on computers or otherwise. We will use this information in the following ways:

  • To fulfill our agreement with you, including processing your travel booking, sending you your itinerary, or contacting you if there is a problem with your reservation.
  • To register you with our web site and administer our Web site services where you have registered to receive these. You can unsubscribe from these services at any time.
  • To answer any queries which you may send to us by email.
  • In order to conduct customer satisfaction surveys.
  • To meet our legal compliance obligations.
  • To send service messages to assist us in providing you with a better booking process for our products and services (for example by sending you a service message to inform you when your tickets are confirmed, post payment.


By choosing to provide Saudi Arabia Railways with your personal information you are consenting to its use in accordance with the principles outlined in this Privacy Statement and as outlined at the time you are asked to provide any personal information. SAR may contact you by phone or email in order to provide you with updates pertaining to its services as well as information about additional offers, products or events that SAR believes might be of interest to you.

Protecting Private Information.

We will take appropriate steps to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information. We reserve the right at all times to disclose any information to the competent authorities as necessary to satisfy any law, regulation or governmental request.

External Links

Our web site may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of web sites not operated by us. We encourage you to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our website.

Property Rights

The copyright, information, and available materials on the website are considered assets owned by SAR. It is strictly prohibited to copy, publish or use these assets in a manner contrary to the purpose it was published for or for personal purposes and interests without the explicit written consent of SAR. In all cases, of regular use, SAR should be cited as a reference for such information.

Website Protection

SAR monitors data transfer to and from the website in order to achieve security standards, ensure the protection of submitted information and services, and reveal unauthorized access attempts, malicious changes in content or attempts to damage in any way. SAR has the right to take all necessary measures to protect the information or against the misuse of this website. SAR reserves its rights to prosecute related entities/personal by the Laws (Anti-Cybercrime Law) and related regulations in the Kingdom of Saudi Arabia

Principle of Use

As part of the SAR’s internal acceptable use policy, which aims to protect the privacy and confidentiality of users' information and data, and describes the conditions to browse this website, SAR recommends continually staying informed of the acceptable use policy by visiting this website to check any related changes and/or updates to the policy. Kindly note that SAR is not committed to announcing updates made to this policy. By accessing this website, we assume you accept and acknowledge that you have read, understood and agreed to abide this policy, in addition to the applicable laws, legislation, and regulations.