Departure experience

Upon arrival at our Car Cargo Reception Centers in Riyadh and Qurayyat who will be greeted by one of our dedicated Car Cargo Service employees, who will firstly check your ticket and your personal and vehicle documentation before conducting a pre-departure vehicle inspection.

Once approved for transit, you will then hand over your car keys** and our experienced staff will drive your vehicle safely onto the train.

If you’re also travelling with us, you can then head over to the station where you can relax in advance of the train’s departure.

**Please note, whenever a car is initially accepted for transit, it does not mean it is fully correspondent to all terms and conditions, as a final security check will take place prior to loading. Once your vehicle has been accepted for shipping, for security reasons you will then not be permitted to return to the car. Therefore you must ensure that all personal belongings are removed from the vehicle before handing the keys to SAR staff.

Arrival experience

If you have also travelled with us by train, you may relax in the station building or within our Car Cargo Reception Centre whilst your car is offloaded by one of our experienced team.
Once your vehicle has arrived safely at our Car Cargo Reception Centre, you and a member of our team will jointly conduct an arrival vehicle inspection, before completing the final hand over documentation, and receiving your car keys.

Prohibited Items

In addition to the Prohibited Items which are banned from transportation on all SAR trains, the following items are not permitted to be stowed within your vehicle whilst being transported:

• Additional fuel tanks
• Compressed gas cylinders

SAR does not accept responsibility for the secure carriage of any valuable items within your vehicle; therefore we recommend that you pack all valuables within your hand baggage if you are also travelling with us by train.

Car Cargo Terms & Conditions

Along with our standard Ticket Conditions the following supplementary conditions must be adhered to when transporting your car with SAR:

1. Customers must ensure that all vehicle details provided are accurate, as no modifications will be permitted. SAR takes no responsibility for such errors.
2. Vehicles must be a maximum size of 210 cm (width) x 216 cm (height) to be accepted for transportation.
3. Roof racks, roof boxes and trailers are not permitted to be attached to vehicles whilst being transported by train.
4. Fuel tanks must be a minimum of one quarter (1/4) full to be accepted for transportation.
5. Electric cars must have a minimum of 15% charge (or 160 km range) to be accepted for transportation, and must be placed into ECO mode before being handed over the SAR.
6. No LPG or hydrogen vehicles will be permitted to be transported.
7. The vehicle parking brake must be in full working order.
8. If the vehicle has a manual gearbox, first gear must work.
9. All tyres on the vehicle must comply with national road safety standards. All vehicles must have a spare tyre within the vehicle.
10. All windows on the car must fully close.
11. All vehicles must be in a good condition (mechanically and externally), and clean to be accepted for transportation.
12. Once the vehicle has been dropped off at our Car Cargo Service Reception Centre and initially accepted for shipping, for security and operational reasons customers will not be permitted to return to their car or request that their car is offloaded except in the event of a train cancellation. When a car is initially accepted for transit, it does not mean it is fully correspondent to all terms and conditions, as a final security check will take place prior to boarding.
13. All vehicles must be dropped off at the Car Cargo Service Reception Centre in Riyadh or Qurayyat at least 3 hours prior to the train departure time. If you are late, your booking will be cancelled with no refund due.
14. Customers must present a valid Vehicle Registration card when shipping their car. For customers shipping a leased car or a car that is not owned by the customer, an electronic copy of a valid Vehicle Registration card and an Authorization of Vehicles for Individuals through Absher must be presented.
15. Under no circumstances should a customer activate their vehicle by remote start, or start the pre-conditioning cycle until it has been offloaded by SAR employees, and returned to the customer.