Waiting List Tickets

Waiting List tickets are available to purchase from all SAR stations when the train you plan to travel on is fully booked.

Waiting List tickets are ideal for those customers who need to travel on the next available service, but all seats have already been taken.

Our Waiting List tickets are available to purchase from one hour prior and until 10 minutes before the train departure time in either Business Class or Economy Class from the Station Ticket Office.

Tickets are allocated without a seat number in the applicable class of travel, and Waiting List ticket holders must wait in an identified area of the station until the boarding gate has closed (5 minutes before departure), when provided the number of Waiting List ticket holders is lower or equal to the number of non-boarded passengers, ticket holders will then be permitted to board the train.

Once onboard the train, Waiting List ticket holders will be directed to an unoccupied seat in the equivalent class of travel by the Train Captain.

In the event that when the Boarding Gate closes, there are more Waiting List ticket holders than non-boarded customers, you will be able to obtain a 100% refund on your ticket or moved to the next available service

Discounted ticket categories

People with disabilities and cancer patients

Registered people with disabilities and cancer patients are eligible to save 50% off the price of an adult Economy Class ticket.

One carer ticket is also available for each customer with a disability or cancer patient at the same price, when purchased together.

To use the 'Disabled and Cancer Patients' discount, simply select 'Disabled and Cancer Patients' from the list of discounted ticket categories on our website or app when purchasing your ticket, then present either an accredited Disability ID Card or a medical report (for cancer patients) to our staff before boarding the train to validate your ticket validate your ticket.